Terms of Service

Effective date: 3 August 2026 Last updated: 3 August 2026

Nine Yards is built and operated by one person in Southern California, United States. Contact: dan@getnineyards.com

These Terms govern use of Nine Yards. By creating an account, paying for a plan, or using the service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the service.

This is plain English on purpose.

1. What Nine Yards is

Tools for small lawn and landscape companies, which may include a company website and price form, customer and property records, pricing links, booking accept and decline, bills, card payment links processed by Stripe, scheduling and repeat jobs, and crew day sheets in English and Spanish.

Plans are published at getnineyards.com/pricing. Features marked "being switched on" or "not switched on yet" are not part of what you are paying for until they actually work.

Nine Yards is built for roughly 1 to 5 person crews. Above that it may not be the right tool. That is a genuine product ceiling, not an upsell.

2. Who may use it

You must be able to form a binding contract, generally meaning you are 18 or older.
You must use it for a legitimate lawn, landscape, or related field-service business.
If you sign up for a company, you confirm you have authority to bind that company.
You are responsible for everyone who uses the service under your account, including office helpers and anyone you send a share link to.

3. Account, password, and access

Give accurate account information and keep your email reachable.
Protect your password. You are responsible for activity under your account until you tell us it has been compromised.
Use a long passphrase, at least 12 characters, and do not reuse a password from another site.
Crew and customers reach day sheets, prices and bills through secret links, not logins. Those links are credentials. You are responsible for who you send them to, and for asking us to replace them if one leaks.
We may suspend access for security reasons, abuse, or unpaid balances.

4. Your content and your customers

Your content means everything you put into Nine Yards: customer names, phones, addresses, gate codes, notes, prices, bills, schedule data, and website copy.

You own your content. We do not claim ownership of your customer list.
You grant us a limited licence to host, process, display, back up and transmit it only as needed to run the service — including showing day sheets and payment pages to people who open your links, and processing payments through Stripe.
You confirm you have the right to store and process the personal information you enter, including your customers' data, and that your use complies with privacy and marketing law.
Do not upload unlawful content, malware, or data you have no right to hold.
Gate codes and access instructions are sensitive. Enter only what is needed, and remember they can appear on the crew links you send.

5. Acceptable use

You agree not to:

Break the law, or help anyone else to
Probe, scan or attack the service, except a good-faith vulnerability report to dan@getnineyards.com
Bypass rate limits, authentication, tenant isolation, or share-link secrecy
Resell the service as a white-label product without written permission
Send messages without the consent the law requires, especially once texting is available
Interfere with another company's data or account
Reverse engineer the service, except where that restriction is not permitted by law
Type card numbers into free-text fields — use the Stripe-powered payment flows

We may investigate, suspend, or close accounts that break these rules.

6. Plans, fees, and taxes

Prices are published at getnineyards.com/pricing.
Billing is month to month. No annual contract. No setup fee. No per-user fee within the published plan limits.
You authorise Stripe, and us through Stripe, to charge your payment method for the plan you choose.
Card processing fees on money your customers pay you are Stripe's fees, at cost. Nine Yards does not take a cut of your job payments.
Subscription fees are for software access and are separate from job payment processing.
Fees are generally non-refundable except where the law requires otherwise, or where we agree in writing.
Taxes may apply depending on where you are.
If a payment fails we may retry, and may switch the app off until the balance clears.

Price changes: if subscription pricing changes we will give reasonable notice to the email on your account before it affects you. Informal comments on the marketing site about investors or pricing philosophy are not a contractual price lock.

7. Cancelling, and your data afterwards

Cancel at any time. When billing stops, paid access stops.
Your data is not deleted just because payment stopped. Email dan@getnineyards.com for an export or a deletion.
One-click export is planned; until then exports are handled on request, same day where practical.
After a verified deletion request we delete or anonymise as described in the Privacy Policy.
We may keep limited records needed for tax, disputes, fraud prevention, or law.

8. Third parties we depend on

Stripe for subscription charges and customer card payments, DigitalOcean for hosting, and Twilio for text messaging features once those are switched on and you use them. Their terms and privacy policies govern their own processing.

We are not responsible for outages or acts of third parties beyond our reasonable control, but we will make commercially reasonable efforts to keep the service running.

9. Your website, links, and messages

If Nine Yards hosts your company website or forms, you are responsible for its content and for any claims you make to the public.
Share links are yours to distribute carefully.
You are responsible for the legality of messages you send to customers and crew, including consent and opt-out requirements.

10. Intellectual property

We own the product software, branding and marketing content. Your content stays yours. Do not copy the product or scrape it to build a competing service. Feedback you send may be used to improve the product with no obligation to you.

11. Unfinished features

Features described as in progress, in beta, or not yet switched on may change, break, or never ship. They are provided as-is when previewed and are not promises until they are actually offered as part of a plan.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, NINE YARDS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted or error-free, that every recipient will successfully open every link on every device, or that it will produce any particular business result.

The field work is yours. Software loses connectivity. Keep critical access information available offline where safety depends on it.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NINE YARDS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

NINE YARDS' TOTAL LIABILITY FOR ALL CLAIMS IN ANY TWELVE MONTH PERIOD WILL NOT EXCEED WHAT YOU PAID FOR THE SERVICE IN THAT PERIOD, OR FIFTY U.S. DOLLARS IF YOU HAVE PAID NOTHING.

Some places do not allow these limits. Where that is so, liability is limited as far as the law allows.

14. Indemnity

You will defend and indemnify Nine Yards and its operator against claims, damages and expenses, including reasonable legal fees, arising from your content, your use of the service, messages you send, your breach of these Terms or the law, or disputes between you and your customers or workers — except where caused by our own wilful misconduct.

15. Suspension and termination

We may suspend or close the service or your account if you break these Terms, if the law requires it, if payment fails, or if continuing creates risk to the platform or to others. You may stop using it at any time. Sections that should outlive the agreement — ownership, fees already paid, disclaimers, liability limits, indemnity and disputes — survive.

16. Privacy

The Privacy Policy explains how personal information is handled and forms part of this agreement.

17. Changes

We may improve, change or discontinue parts of the service. For material changes to these Terms we will update the date on this page and, where appropriate, notify your account email or post a notice in the app. Continuing to use the service after changes take effect means you accept them. If you do not agree, cancel and stop using it.

18. Governing law and disputes

These Terms are governed by the laws of the State of California, excluding its conflict-of-law rules.

Talk to us first. Email dan@getnineyards.com with a short description of the problem and what you want. We will try in good faith to sort it out within 30 days.

Venue: state or federal courts located in California, unless the law requires otherwise.

You are not required to give up your right to go to court or to join a class action.

19. Miscellaneous

These Terms are the entire agreement for the service and replace prior conflicting promises on the same subject, except a separate signed writing. If one section is unenforceable the rest still applies. Not enforcing a section is not a waiver of it. You may not transfer this agreement without our consent; we may transfer it as part of a sale of the service. Headings are for convenience only.

20. Contact

Nine Yards — Southern California, United States dan@getnineyards.com

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